Durham College offers a 2-year diploma in 9-1-1 Emergency and Call Centre Communications.

This credential also includes: 

• 3 APCO (Association of Public-Safety Communications Officials) certificates in Basic Telecommunicator, Fire Communications, and Emergency Medical Dispatch
  
• 4 EMO (Emergency Management Ontario) certificates in Basic Emergency Management, Incident Management Systems, Exercise Design, and Accessible Customer Service
• 3 certifications in mental health assistance and crisis intervention from the Mental Health Commission and Living Works
• Hands-on simulations of 9-1-1 calls 
• 2 semesters of field placement in a related field such as a crisis call centre, emergency reporting centre, etc. 
• Hybrid delivery means fewer days on campus and more flexible delivery options

take a closer look at the program: 9-1-1 communications @ durham college