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911 Dispatcher Interview Questions

Interviews for 9-1-1 Communicator positions are generally held in front of a panel of personnel. This panel likely consists of managers, supervisors, trainers and HR representatives. There may be anywhere from 3-10 individuals on the panel and the panelists may not all be seated at table in front of you. Some agencies choose to have a panelist at the rear of the room to asses behaviors, etc. 
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Most agencies use a combination of behavioral, situational and personality questions to assess the candidates suitability for a 9-1-1 position. Let's take a look at what each of these question types entail.  


Learn  the  question  types

You must know what types of questions will be asked so you can formulate the best answers using structured responses.
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Behavioral

Use a past experience to exemplify how your behavior meets the desired competencies.
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situational

Respond to a hypothetical situation and explain your proposed actions and desired outcomes. 
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personality

Often broad questions wherein candidates can describe themselves and highlight key qualities.

interview questions: examples

BEHAVIORAL:  Describe a situation where you were under a lot of stress. What did you do and what was the result?

SITUATIONAL:  What would you do if a Supervisor directed you to do something you thought was incorrect?

PERSONALITY:  Why should we hire you? How would you fit into our organization?


WE WISH YOU THE BEST ON YOUR UPCOMING TESTS AND INTERVIEWS!


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  • Home
  • CritiCall Test
  • Perfex Test
  • NFPA 1225
  • Data Entry
  • Typing Test
  • Interviews
  • Applications
  • 9-1-1 Skills Testing
    • Online Testing Tips
    • Proofreading Tips
    • Memory Techniques
    • Speech Skills
  • 9-1-1 Careers
  • Typing Tutorial
  • College
  • 9-1-1 BLog
  • OACP Test Bundle
  • Privacy