911 Dispatcher Interview Questions
Interviews for 9-1-1 Communicator positions are generally held in front of a panel of personnel. This panel likely consists of managers, supervisors, trainers and HR representatives. There may be anywhere from 3-10 individuals on the panel and the panelists may not all be seated at table in front of you. Some agencies choose to have a panelist at the rear of the room to asses behaviors, etc.
Most agencies use a combination of behavioral, situational and personality questions to assess the candidates suitability for a 9-1-1 position. Let's take a look at what each of these question types entail.
Most agencies use a combination of behavioral, situational and personality questions to assess the candidates suitability for a 9-1-1 position. Let's take a look at what each of these question types entail.
Learn the question types
You must know what types of questions will be asked so you can formulate the best answers using structured responses.
BehavioralUse a past experience to exemplify how your behavior meets the desired competencies.
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situationalRespond to a hypothetical situation and explain your proposed actions and desired outcomes.
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personalityOften broad questions wherein candidates can describe themselves and highlight key qualities.
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interview questions: examples
BEHAVIORAL: Describe a situation where you were under a lot of stress. What did you do and what was the result?
SITUATIONAL: What would you do if a Supervisor directed you to do something you thought was incorrect?
PERSONALITY: Why should we hire you? How would you fit into our organization?
SITUATIONAL: What would you do if a Supervisor directed you to do something you thought was incorrect?
PERSONALITY: Why should we hire you? How would you fit into our organization?