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911 Operator and Emergency Dispatcher Background Check
Following the testing and interview, the selection committee will choose the most promising candidates and conduct background, and health checks on them. These background checks vary amongst agencies, with higher levels of security clearances being required for police dispatch. Some agencies also require psychological testing conducted through interviews with a forensic psychologist and a written personality profile. Generally, advanced background and psychological testing is used for security reasons in hiring for police departments, whereas ambulance and fire services conduct simpler background checks that include criminal background checks and driver’s abstracts, etc. Your job offer may also require passing a physical assessment. In 9-1-1 employment, these physical assessments are typically very simple and consist of testing eye sight, hearing and basic movements of your hands and arms to ensure that you can sit and type on a keyboard.
911 Operator and Emergency Dispatcher Interviews
9-1-1 Operators must successbully pass pre-employment testing and interviews. The following explains typical expectations of a 9-1-1 Communications interview.
The interviews are generally the candidate facing a panel of 3-9 interviewees comprised of a Communications Supervisor, Communications Manager, a representative from HR, and more.
Candidates will be asked a series of 5 - 9 behavioual interview questions. The candidate will generally be given 10 minutes to answer each question. There are specific strategies, formula and techniques used to get perfect scores in the interview phase. Consider hiring a consultant who specializes in 9-1-1 Communications to assist you with this very important evaluation. Melissa Taaffe, 9-1-1 Career Coaching